Refund Policy

Except where required by applicable law, all fees are final and non-refundable once a subscription or paid feature has been activated.

We do not provide refunds for partial billing periods, unused quiz credits, change of mind, or because you no longer need the Service.

We may, at our sole discretion, issue a refund or account credit only in the following situations:

• Duplicate charge — you were billed twice for the same subscription period.
• Technical failure — a verified payment was processed but your paid access did not activate within a reasonable time and we cannot fix it promptly.
• Accidental purchase — you contact us within 48 hours of purchase, no paid quiz was created after that purchase, and you have not materially used the paid quota.

Email support@whosmarter.com from the address linked to your account (or the email used at checkout). Include your account email, the purchase date, the amount charged, and a brief explanation.

We may ask for additional information to verify the transaction. Approved refunds are processed to the original payment method where possible; timing depends on your bank or payment provider.

You may cancel your subscription at any time through the account or billing settings shown at purchase. Cancellation stops future renewals; it does not entitle you to a refund for the current billing period.

After cancellation, paid access continues until the end of the period already paid for, then the free tier applies.

If you have a billing problem, contact us first at support@whosmarter.com so we can resolve it. Initiating a chargeback or payment dispute without contacting us may result in suspension of paid access while the case is reviewed.

We may update this Refund Policy from time to time. The effective date at the top of this page will change when we do. Continued use of paid features after an update means you accept the revised policy.

Questions about billing or refunds: